Important Notice: By creating or using an account on robi9 com, you are deemed to have fully accepted all of the Terms & Conditions below. If you do not agree with any of these terms, please refrain from using our Platform.
01. General Terms & Conditions
Robi9 com (hereinafter referred to as "we", "us", or "the Platform") is an online gaming and Sports Betting service provider. These Terms & Conditions apply to the robi9 com website and all of its services.
By accessing or using our Platform, you confirm that you have read, understood, and agreed to these Terms & Conditions. robi9 com reserves the right to modify these terms at any time — any changes will be announced via a notice on the Platform.
These Terms & Conditions are governed by the applicable laws and regulations of Bangladesh. Any disputes must first go through our internal resolution process.
02. Account Registration & Use
To enjoy the full range of services on robi9 com, you will need to create a personal account. All information provided at registration must be accurate, complete, and up to date.
- Each individual may only One Account can be created.
- If multiple accounts are found sharing the same device, IP address, or payment method, all associated accounts will be suspended.
- You are solely responsible for keeping your login credentials (username and password) completely confidential.
- If you notice any suspicious activity on your account, please notify our support team immediately.
- Creating an account using another person's information is strictly prohibited.
Identity Verification (KYC): For security purposes, robi9 com may request a copy of your national ID or passport for identity verification at any time. Withdrawals may be placed on hold until verification is complete.
03. Eligibility & Age Requirements
The following eligibility requirements must be met to register and participate on robi9 com:
- You must be at least 18 Years must be.
- Online gaming must be legally permitted in your country or region.
- Individuals who are mentally or legally incapacitated may not participate.
- Users whose accounts have been previously suspended or terminated by robi9 com are not permitted to register again.
18+ Only: Our Platform is strictly prohibited for minors. Registering with a false age is a punishable offense — the account and all associated funds will be forfeited.
04. Deposit & Withdrawal Policy
All financial transactions on robi9 com are fully secure and fast. We support Bangladesh's most popular mobile banking methods.
Deposit Rules
- The minimum deposit amount is determined in accordance with the rules stated on the platform.
- Deposits must be made from a payment method registered in your own name.
- Depositing through a third party is strictly prohibited.
- Funds are credited to your account instantly upon a successful deposit.
Withdrawal Rules
- Your account must be fully verified (KYC completed) before a withdrawal can be made.
- Withdrawals are typically 1–48 Hours is processed within.
- The deposit method and withdrawal method must be the same.
- We reserve the right to place withdrawals on hold in the event of suspicious transactions.
- We comply with all applicable government regulations to prevent money laundering.
| Payment Methods | Deposit Time | Withdrawal Time | Status |
|---|---|---|---|
| BKash | Instant | 1–6 Hours | Active |
| Nagad | Instant | 1–6 Hours | Active |
| Rocket | Instant | 6–24 Hours | Active |
| Bank Transfer | 1–2 Business Days | 24–48 Hours | Active |
05. Bonus & Promotion Terms
The following conditions must be met to take advantage of bonuses and promotions on robi9 com. We monitor closely to prevent any misuse of bonuses.
- Welcome Bonus Available to new members only and can be claimed once per account.
- To withdraw bonus funds, a specified Wagering Requirement must be completed.
- Bonus balance cannot be withdrawn as cash before the wagering requirement is met.
- Any attempt to claim bonuses across multiple accounts will result in all accounts being suspended.
- Robi9 com reserves the right to modify, suspend, or cancel any promotion at any time.
- Cashback offers apply only to bets placed with real money, not bonus funds Notice:
Bonus Abuse: If multiple members of the same household claim a bonus from the same device or network, we reserve the right to investigate. Bonuses may be voided in suspicious cases.
06. Betting Rules
All betting activities on robi9 com are governed by the rules below. Following them correctly ensures the best possible experience.
- Once a bet is confirmed, it cannot be cancelled or modified — Excluding the Cashout feature only.
- If incorrect odds are displayed due to a technical error, we reserve the right to void the affected bet.
- If a Sports Betting event is cancelled, the bet will be voided and the stake will be refunded.
- If there is evidence of match-fixing or any form of fraud, all winnings will be forfeited.
- Odds may change during live betting (in-play); the odds at the time the bet is placed will apply.
07. Prohibited Activities
The following activities are strictly prohibited on robi9 com and will result in immediate account closure:
- Placing bets using bots, scripts, or automated software.
- Claiming bonus benefits by creating multiple accounts.
- Using the platform for money laundering or illegal financial processing.
- Attempting unauthorized access to another user's account.
- Exploiting bugs or vulnerabilities in the platform's system.
- Using a false identity or forged documents.
- Engaging in fraudulent or deceptive behavior toward other users.
08. Privacy & Data Protection
Robi9 com treats the protection of your personal information as its highest priority. To learn more about how we collect, use, and safeguard your data, Privacy Policy View page.
- Your personal information is never sold or shared with third parties.
- All data is secured through SSL encryption.
- Information may be shared with authorities when required by law.
- You can contact our support team to view, correct, or delete your data.
09. Responsible Gaming
Robi9 com believes gaming should always be a source of entertainment. We provide a range of tools to help keep our users safe. To learn more, visit our Responsible Gaming View page.
- Deposit Limit: Set daily, weekly, or monthly deposit limits.
- Betting Limits: Take control of how much you bet within a given period.
- Self-Exclusion: Take a break from the platform for a set period of time.
- Reality Check: Review your session details at regular intervals.
10. Account Closure & Cancellation
Robi9 com reserves the right to temporarily or permanently close your account for any of the following reasons:
- Any violation of these Terms & Conditions.
- Evidence of fraudulent or deceptive activity.
- Providing a false identity or fraudulent documents.
- Extended account inactivity (typically more than 12 months).
- At the user's own request.
If a valid balance remains in the account at the time of closure and no violation of our rules has occurred, the funds will be returned through the appropriate process.
11. Policy on Changes to Terms & Conditions
Robi9 com may update these Terms & Conditions at any time. For significant changes, we will notify you via a notification or an on-platform banner. Continued use of the Platform after any changes constitutes your acceptance of the updated terms. We recommend checking this page regularly.
Our Core Commitment
The standards robi9 com upholds
Every financial transaction on robi9 com is secured with SSL encryption. Your funds are completely safe.
No hidden terms. All of robi9 com's Terms & Conditions are clearly stated here.
Winnings reach you via bKash and Nagad within just a few hours. No waiting around.
All of our rules have been designed with the best interests of our users in mind.
Our Bengali-speaking support team is always on hand to help with any questions regarding the rules.
We are committed to keeping gaming on robi9 com a source of fun, not a burden.
FAQ
Frequently Asked Questions About Terms & Conditions