Quick Note: By creating or using an account on robi9 com, you consent to this Privacy Policy. We never sell your information to third parties.
01. Introduction
Robi9 com (hereinafter "we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We believe your privacy is a fundamental right, and that you deserve to know exactly how your information is used when you access our services.
This Privacy Policy explains what information robi9 com collects, why it collects it, how it is used, and the steps we take to protect it. Our Privacy Policy has been developed in accordance with internationally recognized data protection standards.
By accessing or continuing to use our platform, you agree to all the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
02. Information We Collect
Robi9 com collects two types of information from you — what you provide directly, and what is gathered automatically through your use of the platform.
Directly Collected Information
- Identity information: Name, date of birth, gender.
- Contact Information: Mobile number, email address.
- Identity verification (KYC) information: National ID number, passport, driving license.
- Financial Information: Mobile banking number (bKash, Nagad, Rocket), transaction history.
- Account Information: Username, password (stored in encrypted form).
Automatically Collected Information
- Device information: Device type, operating system, browser version.
- Network information: IP address, Internet Service Provider.
- Usage data: Pages visited and time spent, games played, and betting patterns.
- Cookies & Tracking: Session cookies, preference cookies.
- Log Data: Login time, logout time, activity log.
Important: robi9 com never stores your full payment card number or complete bank account PIN. All financial information is always held in encrypted form.
03. How Information Is Used
We use your information solely to improve our services and enhance your experience. The specific purposes for which each type of data is used are outlined below:
| Data type | Purpose of use | Legal Basis |
|---|---|---|
| Identity information | Account Creation & Verification | Contract fulfillment |
| Financial Information | Deposit & Withdrawal Processing | Contract fulfillment |
| KYC Information | Identity verification, fraud prevention | Legal Obligations |
| Usage data | Service improvement and personalized experience | Legitimate interest |
| Device Information | Security verification, fraud detection | Legitimate interest |
| Contact Information | Support and notification delivery | Consent |
- To verify your identity and manage your account.
- To process deposits, withdrawals, and other financial transactions.
- To promote responsible gaming and identify problematic behaviour.
- To deliver promotions, bonus offers, and personalised recommendations.
- For customer support and complaint resolution.
- To prevent money laundering and fraud.
- To fulfill legal and regulatory obligations.
04. Who Information Is Shared With
Robi9 com never sells your personal information to advertisers or third parties. However, information may be shared in certain specific circumstances:
- Payment processors: Necessary information is shared with payment partners such as bKash, Nagad, and Rocket to process transactions.
- Identity verification agencies: Information may be shared with approved third parties to complete the KYC process.
- Law Enforcement Agencies: Information may be disclosed pursuant to a court order or government directive.
- Technology partners: Limited data is shared with technology service providers that support platform operations.
- Auditors & Regulators: Information may be shared with regulatory authorities to maintain licensing compliance.
Our Commitment: Before sharing data with any third party, we ensure they uphold the same strict privacy standards we do. All data-sharing agreements include data protection clauses.
05. Data Security Practices
Robi9 com employs industry-leading technology to protect your information. Our security operates across multiple layers, so that if one layer is compromised, others remain active.
- SSL/TLS Encryption: All platform communications are secured with 256-bit SSL encryption.
- Data encryption: Stored sensitive data is secured with AES-256 encryption.
- Two-factor authentication (2FA): An extra layer of security at login.
- Firewall: Advanced firewall systems to prevent unauthorized access.
- Regular audits: Regular security audits conducted by third-party security experts.
- Staff Training: All our staff are trained in data protection and bound by strict confidentiality agreements.
Your Responsibilities: No matter how robust our security measures are, keeping your password and login credentials safe is your own responsibility. Never share your password with anyone.
06. Cookie Policy
Robi9 com uses cookies and similar technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device.
Cookie Types
- Essential cookies: Essential for the platform to function properly. These cannot be disabled.
- Functional Cookies: Remembers your language preference and login status.
- Analytics cookies: Collects platform usage statistics to help improve our services.
- Security cookies: Used to detect fraud and cyber attacks.
You can manage cookies through your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.
07. How Long Information Is Retained
Robi9 com retains your information only for as long as necessary. Retention periods vary based on the type of data and applicable legal requirements:
- Account Information: For the duration the account is active, and a minimum of 5 years after closure.
- Financial Transaction Records: A minimum of 7 years, as required by law.
- KYC Documents: Up to 5 years after account closure.
- Contact Log: Retained for up to 3 years.
- Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
Once the retention period expires, we securely delete or anonymise your data so you can no longer be identified.
08. Your Rights
As a robi9 com user, you have important rights over your own information. All of your rights are set out in detail below:
You can find out at any time what information we hold about you. Contact support and we will provide full details within 30 days.
If your information is inaccurate, you can request a correction through your account settings or by contacting support.
In certain circumstances you may request deletion of your data; however, where legal obligations apply, full deletion may not always be possible.
You can request that the processing of your information be restricted for specific purposes.
You can request a copy of your information in a standard portable format. We will provide it within 30 days.
You may object to the use of your data for marketing or profiling purposes, and we are obliged to honour that request.
To exercise any of your rights, contact our support team at [email protected]. We typically respond within 7 business days.
09. Child Protection
Robi9 com is strictly prohibited for anyone under 18. We do not knowingly collect information from minors. Age is verified at registration and confirmed again during the KYC process.
If we suspect a user is under 18, we immediately suspend that account and delete all associated data. If a parent or guardian believes their child is using our platform, please contact us right away.
10. Policy Changes
This Privacy Policy may be updated as our business, technology, or legal requirements change. In the event of any changes:
- The "Last Updated" date at the top of the page will be revised accordingly.
- You will be notified on the platform whenever significant changes are made.
- An SMS will be sent to your registered mobile number for any significant changes.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
We recommend checking this page regularly. If you have any questions, our support team is always ready to help.
Why robi9 com Is a Trusted Platform for Privacy
Key Features of Our Data Protection at a Glance
Every transaction and personal detail is protected by 256-bit SSL encryption. Data remains encrypted both in transit and at rest.
Identity verification is mandatory at registration, preventing fraud and misuse and keeping your account secure at all times.
Robi9 com never sells your data to third parties. Your data belongs to you — that is our core principle.
SMS OTP and two-factor authentication at login prevent unauthorized access to your account.
How long each piece of data is kept is clearly defined. After the specified period, it is securely deleted.
Our support team is available around the clock to help with any privacy-related questions or complaints.
11. Frequently Asked Questions
Frequently asked questions about the Privacy Policy